FAQ Ecosystem

Frequently Asked Questions

Everything you need to know about Enthelot Cloud, our services, and how we build your digital presence.

General Info

Enthelot Cloud is a digital solutions provider specializing in providing modern infrastructure, development, and branding to help businesses establish and secure their online presence.

We specialize in Bulk SMS, Web Hosting, Web Maintenance, Web Development, App Development, and Initial Branding services.

Yes, we work with clients globally. Thanks to our cloud-based infrastructure, we can collaborate effectively regardless of geographical boundaries.

We take data privacy seriously. Your personal information is protected and handled in accordance with our Privacy Policy. We do not share your data with third parties without your consent.

Initial Branding

We have streamlined our focus to better serve businesses. For graphics design, we exclusively handle initial branding—specifically creating professional company profiles and business cards to get you started. We no longer offer video production or motion design.

Our initial branding package is designed to give your business a professional launchpad. This strictly covers essential, high-quality assets: your company profile and business cards.

Booking & Contact

Getting started is easy! You can book directly through our online booking system, use our WhatsApp booking form, fill out our website contact form, click the floating WhatsApp button, or give us a call.

Our online booking system is the most preferred and efficient method. It features transparent pricing and a cart system, allowing you to browse, see exact costs, and book services instantly.

Absolutely. We have a dedicated WhatsApp booking form that also includes our full pricing and a cart, making it incredibly easy to book services directly from your phone.

Our contact form is optimized for fast communication. We pride ourselves on reviewing your inquiry and getting back to you as quickly as possible.

Yes, the floating WhatsApp button on our website is fully active and connects you directly to our team for quick chats and inquiries.

You can call us directly at 0722330954 or email us at info@enthelotcloud.com.

Web Development

We specialize in modern, responsive development platforms, including WordPress and custom frameworks, tailored to create user-friendly websites that meet your specific needs.

Yes, every website we develop is fully responsive, meaning it will look and function perfectly across smartphones, tablets, and desktop computers.

Absolutely! We encourage you to provide your unique text and images to ensure the final product truly reflects your brand. We will format it to integrate seamlessly into the design.

App Development

We build robust, user-friendly applications tailored to your business operations, helping you engage with your customers directly on their mobile devices.

Web Maintenance

Web maintenance is critical for the health and survival of your site. It ensures robust security against cyber threats, provides regular data backups, keeps software up-to-date, and guarantees your site stays online without costly downtime.

Yes. The internet is constantly evolving. Routine maintenance protects your investment by closing new security vulnerabilities and ensuring your backups are always current in case of an emergency.

Web Hosting

We offer secure, fast, and reliable cloud web hosting optimized to keep your digital platforms accessible, secure, and loading quickly for your visitors.

Yes, if you already have a website built elsewhere, our team can safely and securely migrate your data to Enthelot Cloud hosting.

Bulk SMS

Our Bulk SMS platform allows you to send mass text messages directly to your customer database instantly. It is highly effective for marketing promotions, critical alerts, updates, and OTPs.

Yes, our Bulk SMS services can be integrated seamlessly into your digital infrastructure to automate your customer communications and notifications.

Billing & Payments

We accept payments exclusively through M-Pesa. Payment details are provided directly at checkout in our booking system or upon project confirmation.

Yes. Because our online booking system and WhatsApp booking form feature a cart and transparent pricing, you will know exactly what your investment is upfront before proceeding.

The initial deposit required to start a project is non-refundable. It secures your project slot and initiates the preliminary work on your project.

Full payment is expected within 15 days of project completion, or as stipulated by the terms of the specific recurring service (like hosting) you booked.

Failure to make full payment may result in the suspension of digital services (such as hosting and maintenance) or legal action to recover unpaid dues.

Project Management

Timelines vary based on the complexity and scope of each project. We will provide you with a customized, clear timeline during our initial discussions to ensure we meet your deadlines.

Yes, we understand that projects may evolve. We will work with you to accommodate reasonable changes. However, significant structural changes requested after the project has officially commenced may result in additional charges.

If you wish to terminate an ongoing project, please inform us in writing. Depending on the project's stage, there will be associated costs for the labor and work completed up to that point.

Still have questions?

Can't find the answer you are looking for? Reach out to our engineering support team directly.

Web Development

App Development

Cloud Services & Hosting

Bulk SMS

Logo & Branding

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Frequently Asked Questions

General Info

Initial Branding

Booking & Contact

Web Development

App Development

Web Maintenance

Web Hosting

Bulk SMS

Billing & Payments

Project Management

Still have questions?